1. Cancellation and Refund Eligibility:

1. Users can cancel their lunch order up to 4 hours before the scheduled delivery time to be eligible for a refund.
2. Refunds will only be processed for cancellations made through Rixvio (a venture of Kalath Technologies LLP) app.

2. Refund Process:

1. To initiate a refund, users must navigate to the order history section on the app and select the specific order for cancellation.

3. Late Cancellations:

1. Cancellations made within 4 hours of the scheduled delivery time may not be eligible for a full refund. A partial refund or credit may be provided at the discretion of Rixvio (a venture of Kalath Technologies LLP) .

4. Non-Delivery or Quality Issues:

1. If the lunch is not delivered to the specified office address or if there are significant quality issues, users are eligible for a full refund. Users must report such issues within 24 hours of the scheduled delivery time.

5. Refund Exceptions:

1. Refunds will not be provided in cases where the user provides incorrect delivery information or if the delivery failure is due to circumstances beyond our control (e.g., natural disasters, traffic accidents, etc.).

6. Contacting Support:

1. For any refund-related queries or concerns, users can contact our customer support team at contact@rixvio.com .

7. Policy Changes:

1. Rixvio (a venture of Kalath Technologies LLP) reserves the right to modify or update this refund policy at any time. Users will be notified of any changes through the app or other communication channels.

By using our lunch delivery service, users agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or need further clarification, please contact our customer support team.

Thank you for choosing Rixvio (a venture of Kalath Technologies LLP) for your lunch delivery needs!